Question 1

Where can I find the dimensions of a product?

Accepted Answer

The dimensions for each product should be found in the product information or in the images. This includes height, width and length of all products. 
 
If you have any further questions about the dimentions of a product, please email us at info@mayshome.co.uk and we will help you in any way we can.

Question 2

Payment Options

Accepted Answer

We offer various payment methods through our store and online. 
In store and online we accept all credit and debit cards. We also accept contactless payments including Apple Pay, Samsung Pay and Google Pay.

We also accept cash payments in store.

In addition to card payments, online you can pay via PayPal.

If you are wanting to split your payments, why not used one of our trusted credit partners.

All of our payment methods are safe and secure.

W are unable to accept American Express at this time. We apologise for any inconvenience.

Question 3

Do you offer any finance plans?

Accepted Answer

Yes we do! We have two options for you! 
You can use PayPal on our website. This comes at no extra cost for you if paid in time and you can spit your payments over 3 months!
We also offer 0% APR Finance plan that can be arranged in store. You can split your payments over 6, 9, 10 or 11 months at no extra cost to you. Subject to application and financial history. Over 18's and UK residents only.

Question 4

Is there a delivery charge

Accepted Answer

Delivery to Peterborough and local areas are free of charge. If you are further afield, please email us to check we can deliver the product to you and if there will be a delivery charge. 
We hate charging for delivery, so we will do our best to avoid any further charges 🙂

More information for each products delivery can be found in the Delivery Information section when you click on the product you are interested in.

However, do not hesitate to contact us!

Question 5

What are your delivery areas?

Accepted Answer

We delivery free of charge to Peterborough and the surrounding areas! 
If you do not know if you are within our delivery areas, please contact us and we will let you know asap 🙂

If you are outside our delivery areas we may be able to courier the items to you. Please contact us for more information. 
Please note, a courier service is not available on all of our products.

If you have any questions, please contact us via email or telephone and we can help.
Email : info@mayshome.co.uk 
Tele : 01733 236323

Question 6

How long until I get my delivery from placing my order?

Accepted Answer

Each of our products have different lead times depending on the supplier.
 
Please read the delivery information on each individual product page to understand about the delivery of that particular product. If you required any further information, contact via email at info@mayshome.co.uk.

Question 7

Can I track my delivery?

Accepted Answer

If your order is being delivered via our store, we will call and arrange a suitable time to deliver your products. We will give you a curtesy call around an hour previous to the delivery.

If your order is being delivered directly from a supplier, they will use a trusted courier. The courier will contact you with a delivery date and time with regular updates.
 
Please read the delivery information on the product pages for exact delivery information.

Question 8

Can a roll up mattress have lasting damage?

Accepted Answer

Not at all! Our mattresses are compressed to around 1/8 of its original size. Use the latest technology and machinery to ensure every mattress is not damaged throughout the process.

Question 9

What should I do if some items are missing or faulty?

Accepted Answer

Please email us via info@mayshome.co.uk with your issue, please include images to help us understand the issue fully. We will contact the supplier direct and sort the problem for you.

Question 10

Returns and Replacements

Accepted Answer

If you have a damaged or faulty item, please contact us and we will send out the correct replacements and parts. We always do our upmost best to correct any problems that may happen during delivery.
 
If an item is damaged on delivery then please do not accept the product and it can be returned to the supplier. 
If you are unhappy with your product, contact us and explain the issues. We do not accept returns 14 days after delivery.
Your items must be in its original packaging, unopened to return your product.

Question 11

Can I view the products before purchasing?

Accepted Answer

We try to display as many products in our store as we can. However we have a website to provide a wider range of products. If you wish to know if you can view a product in our store from our website please contact us!
info@mayshome.co.uk 
01733 236323

Frequently Asked Questions

Frequently asked questions