Question 1

Where can I find the dimensions of a product?

Accepted Answer

The dimensions for each product should be found in the product information or in the images. This includes height, width and length of all products. 
 
If you have any further questions about the dimentions of a product, please email us at info@mayshome.co.uk and we will help you in any way we can.

Question 2

Payment Options

Accepted Answer

We offer various payment methods through our store and online. 
In store and online we accept all credit and debit cards. We also accept contactless payments including Apple Pay, Samsung Pay and Google Pay.

We also accept cash payments in store.

In addition to card payments, online you can pay via PayPal.

If you are wanting to split your payments, why not used one of our trusted credit partners.

All of our payment methods are safe and secure.

Question 3

Do you offer any finance plans?

Accepted Answer

Yes we do! 
You can use either PayPal or Klarna on our website. This comes at no extra cost for you if paid in time and you can spit your payments over 3 months!
We also offer 0% APR Finance plan that can be arranged in store. You can split your payments over 6, 9,10 or 11 months at no extra cost to you. Subject to application and financial history. Over 18's and UK residents only.

Question 4

Is there a delivery charge

Accepted Answer

Shipping is free on all products to England or Wales! However, not all items are available to be delivered beyond our local Peterborough areas. Please check the delivery information in each product page to understand where the product can be delivered.

Question 5

What are your delivery areas?

Accepted Answer

Our delivery areas for our products vary. 
Some of our suppliers offer Direct Home Delivery to our customers and unfortunately some do not. These items can then only be delivered locally by our own 2 man team. 
Please check each products delivery information to understand more about where a product can be delivered.

If you have any questions, please contact us via email or telephone and we can help.
Email : info@mayshome.co.uk (info@mayshome.co.uk)
Tele : 01733 236323

Question 6

How long until I get my delivery from placing my order?

Accepted Answer

Each of our products have different lead times depending on the supplier.
 
Please read the delivery information on each individual product page to understand about the delivery of that particular product. If you required any further information, contact via email at info@mayshome.co.uk.

Question 7

Can I track my delivery?

Accepted Answer

If your order is being delivered via our store, we will call and arrange a suitable time to deliver your products. We will give you a curtesy call around an hour previous to the delivery.

If your order is being delivered directly from a supplier, they will use a trusted courier. The courier will contact you with a delivery date and time with regular updates.
 
Please read the delivery information on the product pages for exact delivery information.

Question 8

How does Klarna work?

Accepted Answer

It's simple to play with Klarna through our website. 
Simply create an account with us, add your items you'd like to purchase to the cart and head over to your basket. Click 'Checkout' and once filling out your personal details you can choose how you wish to pay.

If you have any problems, please do not hesitate to contact us via email; info@mayshome.co.uk or phone; 01733 236323.

Question 9

Can a roll up mattress have lasting damage?

Accepted Answer

Not at all! Our mattresses are compressed to around 1/8 of its original size. Use the latest technology and machinery to ensure every mattress is not damaged throughout the process.

Question 10

What should I do if some items are missing or faulty?

Accepted Answer

Please email us via info@mayshome.co.uk with your issue, please include images to help us understand the issue fully. We will contact the supplier direct and sort the problem for you.

Question 11

Returns and Replacements

Accepted Answer

If you have a damaged or faulty item, please contact us and we will send out the correct replacements and parts. We always do our upmost best to correct any problems that may happen during delivery.
 
If an item is damaged on delivery then please do not accept the product and it can be returned to the supplier. 
If you are unhappy with your product, contact us and explain the issues. We do not accept returns 14 days after delivery.
Your items must be in its original packaging, unopened to return your product.

Question 12

Can I view the products before purchasing?

Accepted Answer

We try to display as many products in our store as we can. However we have a website to provide a wider range of products. If you wish to know if you can view a product in our store from our website please contact us!
info@mayshome.co.uk (info@mayshome.co.uk)
01733 236323

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